Call Center Agent Job at Carolyn's Communications

Carolyn's Communications Loganville, GA 30052

1. This is a second shift in-person position

2. You should type at least 30 wpm

3. Days & Hours vary - 5 days a week between the hours of 3Pm-11Pm.

4. Be expected to arrive to work no later than 4:30PM

5. Weekends are required

About us

Carolyn’s Communications is an answering service for physicians and hospital systems nationwide. We are available 24 hrs. a day, 7 days a week for our clients. We are looking for customer-oriented representatives. Where they will be a liaison, between Physicians, Nurses, and Patients providing the highest level of professionalism along with relaying accurate information.

Responsibilities

- Manage large amounts of incoming calls

- Document accurate, valid, and complete information using strong verbal communications skills and computer skills

- Read and follow prompts from a computer monitor

- Multi-task - Retain caller satisfaction

- Be a team player

Skills

- Strong phone handling skills and active listening skills

- Excellent communication skills

- Proven customer support experience or experience as a customer service representative

- Be familiar with medical terminology

- Have strong computer skills

- Ability to multi-task, prioritize, and manage calls effectively

- High school degree

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • No experience needed

Shift:

  • 8 hour shift
  • Evening shift
  • Rotating shift

Weekly day range:

  • Every weekend
  • Monday to Friday
  • Rotating weekends
  • Weekend availability

Work setting:

  • Call center
  • In-person
  • Office

Application Question(s):

  • When are you available to start?
  • What makes you a good fit for this job?
  • Why are you interested in this job?
  • What is your availability to work?
  • Do you understand this is a second shift (3p-11p) in office job?
  • Can you work second shift?
  • Are you able to work weekends?
  • Name 2 past jobs that you have worked that may have taught you the skills needed to work this job and why?

Work Location: One location




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