Call Center Representative Job at The Federal Savings Bank
The Federal Savings Bank is hiring an entry level inside sales professional to develop as a Customer Success Coordinator in our Columbus, OH (Westerville) call center. We seek enthusiastic individuals ready to elevate their sales career through the Customer Success Coordinator program, an entry-level path to become a Mortgage Banker. We will provide you with the foundation required to set you up for lasting success in this industry.
Job Duties:
This is a full time, high-volume call center sales position reporting directly to the Senior Vice President in Westerville, OH. During training, new team members are submerged in a blend of computer-based and instructor-led trainings over a three-to-four-month span. For this reason, all applicants MUST live in the area.
- Learn and apply directional sales techniques through hands-on sales coaching from successful Mortgage Bankers
- Provide fantastic customer service to clients and referrals
- Outbound calling to potential customers, serving as first point of contact
- Operate loan origination software
- Become an expert at using CRM and lead management
- Work alongside like-minded peers in a competitive, lively call center environment
- Representing the bank in a positive manner and network to create additional loan opportunities for yourself and the company
- Engaging with prospective customers via text, email and phone
Ideal Candidate Traits & Experience:
- High school degree or GED required, 2-4 college degree preferred
- 1 + year(s) of experience in sales or retail, hospitality, and food & beverage industries preferred, not required
- Friendly, outgoing personality accompanied by a naturally high sales acumen
- A passion for sales and have demonstrated that successfully through experience
- An innate, customer-centric mentality and understand the importance of asking the right questions, identifying pain-points, and creating long-lasting relationships
- Viewing obstacles as opportunities to become better, exhibiting a growth mindset
- Driven by high-performance and enjoy seeing financial reward for hard work
Employee Benefits:
- Base salary plus bonus incentives
- Advancement into Mortgage Banker and Vice President of Sales positions
- Company paid licensing in all 50 states
- Comprehensive Health, Dental, and Vision insurance plans available; includes company paid life insurance and competitive Flex Spending Accounts
- Company sponsored Employee Assistance programs for financial planning, emotional support, legal guidance, and work-life solutions
- 401k with partial company match
- Employee appreciation events and employee recognition
- Fast-paced sales environment
- Ongoing mentorship from Senior team members and take part in weekly Banker trainings
- A true team culture working towards one common goal; helping homebuyers finance their dream homes!
For more information please contact: Alexis Romitti
direct: 773-922-0004 / aromitti@thefederalsavingsbank.com
The Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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