Concessions Cashier (FT) Job at Madison Square Garden Entertainment
Role Summary
Are you looking to work for a world leader in live entertainment? Want to experience the roar of the crowd or the thrill of a lifetime, every night? Join Madison Square Garden Entertainment and you’ll be a part of the action as we make unforgettable happen for our guests.
Concessions Associates are responsible for providing an excellent guest experience while taking food/ beverage and merchandise orders in a timely and efficient manner
Are you looking to work for a world leader in live entertainment? Want to experience the roar of the crowd or the thrill of a lifetime, every night? Join Madison Square Garden Entertainment and you’ll be a part of the action as we make unforgettable happen for our guests.
Concessions Associates are responsible for providing an excellent guest experience while taking food/ beverage and merchandise orders in a timely and efficient manner
- Performs opening side work and assists team lead/supervisor in the opening of merchandise, concessions, and bar areas prior to doors opening.
- Assists patrons in their selection of food/beverage or merchandise by making suggestions and answering any questions they may have.
- Processes cash and charge transactions for merchandise and food/beverage selling areas.
- Delivers food/beverage to patrons in their seats, accurately and quickly.
- Sells/delivers alcoholic beverages, adhering to company liquor service guidelines.
- Notifies supervisor of products that require replenishment during an event.
- Answers questions and escalate guest issues in a prompt, courteous, and professional manner.
- Has a working knowledge of the venue’s policies and important locations, (i.e. restrooms, other sales locations, exits, medical, security, etc.)
- Performs closing side work and assists team lead/supervisor in the closing down of merchandise, concessions, and bar areas at the conclusion of an event.
- Handles cash bank and verifies cash totals according to company policies.
- Maintains a friendly and team-oriented demeanor towards coworkers.
- Participates in special projects and performs other duties as assigned.
- Maintains NYC Board of Health standards and executes departmental procedures in place.
SPECIAL REQUIREMENTS OF THE JOB:
- Must be able to walk and stand for duration of entire shift.
- Must be able to lift up to 50 lbs.
Qualifications:
- Have commitment to high quality customer service and ability to handle a high-volume environment.
- Must be friendly and outgoing and create a welcoming environment for guests and coworkers.
- Must be able to handle transactions without a register.
- Must be comfortable with heights.
- Must be able to handle inclement weather, due to Hall doors being open.
- Flexibility in scheduling with the ability to work at least 4.5 days/nights a week including weekends and holidays.
- Must have strong communication skills with the ability to multi-task and work as part of a team.
- Must be able to complete daily and nightly inventory.
- Food & Beverage product knowledge.
- Experience using POS system and handling cash.
- Must be flexible to rotate positions within a shift.
- This position is part-time and event-driven. Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
Our unique talents and backgrounds are what make us a strong and dynamic organization. This is your chance to join a team of professionals and bring your passion to delight guests to our growing company!
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