Are you a people person? This is a great customer service role with a leader in the logistics industry offering competitive pay and benefits, weekends off, and unlimited advancement opportunities to grow in your career!

Transco Lines, Inc., a logistics and transportation management company, is seeking a Customer Service Representative to join our team in North Little Rock, AR!

If you have any customer service experience, this is an opportunity you need to explore!

Why you should join the Transco Lines team:

• Competitive pay!
• Advancement opportunities!
• Consistent schedule – Monday - Friday, daytime hours, with an occasional Saturday.
• Great benefits package – Includes medical, dental, vision, 401k, life, critical illness policy, PTO, and more!
• Great ownership – Unlike at larger companies, the owners will know you by name. The two owners are always accessible and open to opinions and suggestions.
• Training – You will receive on-the-job-training from management and the current team.

Job duties:

• Serve existing customers with existing contracts for various customer service issues such as late delivery notifications, booking orders, tracking, reporting, EDI. Communicate by phone and email to ensure timely and effective response. Role model the Company’s commitment to customers.
• Exercise creative problem solving in an expeditious manner.
• Rectify prior day or current day issues working between dispatch and the customer to ensure a viable result.
• Manage late shipments appropriately.
• Diagnose cause and work internally to eliminate future issues
• Communicate load changes or issues to Fleet Managers in a timely and accurate manner so that the driver can be advised.
• Coordinate any internal resources to book travel for company drivers - Manage damaged freight issues in coordination with Safety/HR and the customer. - Perform analysis to assess attainment of customer objectives; run periodic reports as needed. - Exhibit attendance that indicates your commitment to the job; help and cover for coworkers whenever needed.

About the Company: Transco Lines, Inc. was founded in October 1984 and is headquartered in beautiful Russellville, AR with an additional Full-Service Maintenance terminal in North Little Rock. Transco Lines operates over 550 power units and over 3,000 dry van trailers. We pride ourselves on providing ultra-modern assets for our drivers and superior service to our customers.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Work Location: One location

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