Customer Service Representative (FT) Job at iQor
About the Job
YOUR NEW CAREER AWAITS.
WORK AT HOME after 1 week onsite training
Pay starts at $15/hr. plus performance bonuses!
Other Perks
- Bonus Monthly (Performance-based)
- Raise Potential every three months (Based on performance)
- Casual Dress
- $$$ Referral Bonus
We are searching for Customer Service Representatives to support one of our premier clients. In this role, you will create a positive experience for each caller by listening to and understanding their reason for calling, use tools and resources to address all inquiries and provide complete and accurate information.
Candidates
must be able to train onsite for 1 week at our North Charleston site located: 8440 Dorchester Rd., North Charleston, SC before
moving to Work-at-Home. Training schedule is Tuesday - Saturday 11:30am - 8:00pm EST, must be flexible for production schedule range from 8:00am-12:00am EST, and work a Saturday or Sunday for a 40 hour week.
Work at Home Requirements
- A dedicated workspace that is located within your own residence that is quiet, a place that you will not be disturbed and where there are no noises from your surroundings during work hours
- Equipment will be provided to you by iQor
- Internet: Wired connection required (no wireless). Must be able to connect iQor equipment to a router with an Ethernet cord
- Minimum speed: 10 mbps download/ 5 mbps upload
Responsibilities
- Handle inbound and outbound calls and greet customers with enthusiasm and confidence.
- Understand and strive to meet or exceed contact center metrics while providing excellent customer service.
- Demonstrate active listening skills
- Strive for first call resolution and take true ownership of customer needs and issues.
- Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement.
Requirements:
- Experience in customer service and/or collections environment such as a contact center or retail location.
- Must have ability to work independently and in a team environment.
- Demonstrate strong problem solving skills.
- Maintain data accuracy and performance standards.
- Self-motivated and able to adapt and comprehend changes in business processes or procedures
- High school diploma, G.E.D., Trade/Vocational School certificate or equivalent req
About iQor:
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.
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