Desktop Support Technician Job at FH Cann & Associates Inc.
- Desktop Support for Windows 10 workstations
- Image new computer hardware in preparation for deployment to end-user, install and update computer software.
- Support key ( Artiva ) application which is our CRM
- Support VOIP Phone system and Mitel Hard phones
- Technical Phone support for End-User and Customers.
- Collaborate and escalate within the IT team located in the North Andover Massachusetts office to determine and resolve problems in a timely manner.
- Monitoring systems including, PRTG and more
- Manage helpdesk ticketing system, provide regular updates to users. Manage requests to meet business SLA’s.
- Some off hours and evening support required including rotating Saturday hours. Note: We are not a 24x7 operation.
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