Your goals. Your ambitions. Your definition of success. At MMA, we believe nothing should stand in your way of making these a reality. Here, your future is limitless. As an MMA colleague, you’ll get personal and professional development opportunities, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement.

As a part of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in risk, strategy, and people, MMA colleagues are part of a network of resources and expertise that sets our organization apart from the competition.

We are currently seeking a Director of Operations on our Executive Team in New Berlin, WI.

What can you expect?

• Small agency feel with world class resources of an international corporation
• Committed, competent and engaged leadership at all levels
• Driven & entrepreneurial team-oriented environment
• Our Core Values: Innovation, Passion, Collaboration, Accountability, and Integrity

What is in it for you?

• Personal & professional development opportunities
  • MMA University - 1000s of free courses and resources
  • Certification & designation bonuses. Company-paid study time & testing fees
• Flexible work options
• Dress for your day
• Competitive compensation & benefits package including Paid Parental Leave & PTO for Volunteering
• Colleague Resource Groups and a focus on diversity, equity, and inclusion
• And more!

We will count on you to:

Provide leadership, strategic direction, and oversight for local operations. As a member of the Wisconsin leadership team, work closely with operations, sales, accounting/finance, IT and human resource leaders to achieve best practice targets in the areas of revenue growth, operational efficiency, acquisition execution and legal/compliance matters as well as project leadership. Working in a team environment, the Director, Operations creates accountability for execution of key initiatives.

ESSENTIAL FUNCTIONS

• Operational Leadership And Execution

• Serve as a trusted business partner to the CEO and senior leadership team as well as the MMA UMW regional COO; assess the organizational and operational performance against the agency’s long-term strategy
• Participate as a member of the leadership team and contribute to key decisions pertaining to annual objectives and strategic initiatives
• Identify opportunities to increase efficiency and improve quality, quantify impact, prioritize initiatives, and develop execution plans
• Proactively monitor and assess industry and competition to ensure operational capabilities position the agency to compete and respond to change
• Collaborate with agency leaders to identify best practices and execute organization-wide initiatives
• Participate in annual budget process to reflect growth goals and business conditions and support strategic initiatives
• Support MMA’s continued growth through thought leadership and innovation to always raise the bar, improve client retention, and search out new growth and operational efficiency strategies
• Serve as a partner, mentor and collaborator throughout the organization
• Ensure alignment with priorities and plans across the organization
• Promote a culture of high performance and continuous improvement that values learning and commitment to quality

• Internal Business Operations

• Oversee execution of agency-wide programs and initiatives impacting multiple departments
• Manage organizational risk by ensuring MMA Professional, Compliance and Transparency Standards are met
• Participate in the acquisitions process by working with the agency CEO and regional COO to assist in diligence, onboarding and integration
• Participate on monthly regional operations calls and meetings
• Collaborate with other MMA operations leaders to share best practices

• Talent Management And Colleague Engagement

• Work collaboratively with the local leadership team and HR partners to ensure utilization of talent-related best practices and tools
• Ensure optimal resource allocation – demand and skill matching – and expense management aligned with strategic intent
• Responsible for performance management and career development for direct reports, including succession planning activities
• Articulate, demonstrate and hold colleagues accountable for demonstration of company values
• Facilitate and support a culture of growth

• Client Experience

• Oversee execution of agency-wide programs and initiatives impacting client experience

• Additional Responsibilities Necessary To Successfully Complete Role

KNOWLEDGE, SKILLS & ABILITIES

• 10+ year’s generalist experience including strong knowledge of insurance agency operations, policies and practices.
• Strong business acumen and ability to lead others.
• Must be detailed with excellent organizational, project planning and management skills
• Excellent communication (written and oral), interpersonal and presentation skills.
• Proven ability to take an idea and transform it into a logical, physical and scalable solution.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Ability to present confidently and effectively and think creatively by drawing on prior knowledge, experience and problem solving skills in order to develop successful solutions.
• Ability to multitask, organize projects and meet deadlines in a fast-paced work environment.
• A team player, with the ability to build and cultivate superior client service while maintaining positive relationships with internal and external contacts.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel and PowerPoint.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Office environment.
• Significant use of computer applications and ability to communicate with clients and peers.
• Travel may be required including an overnight stay.
• Extended work hours required on occasion.
• Ability to meet tight time constraints.

MMA encourages all its colleagues to pursue dreams without limits. We promote curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

We further believe a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep colleagues engaged and productive including: a flexible, hybrid work environment, health and welfare, 401K, employee assistance program, volunteer opportunities, and other programs.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

At MMA, your future is limitless. For more information about our company, please visit us at: http://marshmma.com/careers.

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