At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here’s a video about the people behind Starkey’s groundbreaking innovation:

https://www.youtube.com/watch?v=GjhRQ7qzlI0

JOB SUMMARY DESCRIPTION:

This position is responsible for leading the suggestion, implementation and support of the D365 Finance & Operations (D365 FO) business applications used to support order management, materials management, and related business functions. This position acts as a system and process consultant between internal business customers and IT. The Sr. D365 FO Analyst is responsible for meeting with business leaders and users to understand their business data needs and to build iterative approaches to meet those needs.

JOB RESPONSIBILITIES:

• Lead the configuration/setup, testing, training, implementation, and support of D365 FO application modules.
• Perform, document and manage application configuration setups, integration testing, end user training, and issue/defect tracking to closure.
• Lead the analysis of business and user needs, documentation of requirements, and translation into system and process requirement specifications.
• Facilitate and document interviews, requirements workshops, site visits, use cases, scenarios, workflow analysis, modeling, and simulations in the analysis of current and future processes.
• Collaborate with functional areas of the business and IT to identify, evaluate and implement new applications, business processes and technologies to drive business performance improvements.
• Identify opportunities and work with business leaders to prioritize initiatives and enhancements to new and existing applications and business processes.
• Provide hands-on technical and functional end user support.
• Anticipate system issues, determine root cause of problems, develop solutions, and lead the effort to correct issues.
• Manage and drive project activities and serve as lead for simple to complex project tasks and/or work threads.
• Lead cross-functional teams to implement new processes, systems, enhancements or upgrades.
• Other duties/responsibilities as assigned.

JOB REQUIREMENTS:

Minimum of 3-5 years of experience as a D365 FO Business Analyst gathering and tracking requirements

Three to five years of training skills desired.

Three to five years of hands on experience related to ERP data, and Microsoft AX/D365 Finance & Operations (FO) as administrator and/or developer.

Knowledge / Technical Requirements:

• Understanding of the order flow through a custom manufacturing environment.
• High degree of computer literacy required.
• Knowledge of Microsoft Office products a must.
• Experience with relational databases a must.
• Ability to document a clear set of requirements that can be interpreted by both business leaders and technical team.
• Knowledge of data structures, hierarchies, business rule complexities
• Proficient at integration and preparing, large, varied datasets for migration into an AX | D365 F&O Environment resulting in data that is congruent and reliable.
• Exposure to Microsoft's Power Platform with CDS/Dataverse
• Experience troubleshooting and resolving user issues within FO.
• Experience using Dual-Write integration, specifically between D365 CE and FO
• Experience using Azure DevOps for both work that may be assigned and for managing code changesets in the Repository of ADO
• XML experience, a plus
• Manage day-to-day system operational management of the MS Dynamics 365 Finance and Operations Cloud platform.
• Serve as the primary point of contact for the entire FO application including overall performance, security coordination of any APIs, ISVs, Cloud / Vendor relationship with Microsoft, as well as analyzing and modifying the system configuration to include testing and debugging in response to support tickets.
• Perform and develop site assessments of the current environment.
• Implement, as needed and if upgrades/enhancements/release notes are available, from a technical/functional perspective including:
• Lead the delivery of ERP application upgrades and enhancements with the help of through analysis, design, configuration, testing, training, and deployment activities necessary to deliver superior quality ERP and customer data solutions.

Competencies, Skills & Abilities:

• Ability and drive to achieve Results
• Strong customer focus
• Excellent problem-solving skills required
• Excellent troubleshooting/analytical skills required.
• Must have strong leadership and project management skills.
• Excellent self-management skills required.
• Excellent written, oral and interpersonal skills required.
• Strong leader and proven influencing talents across organizations
• Organized with attention to detail.
• Ability to work in fast paced environment
• Able to collaborate and function effectively in a team environment

WORK CONTEXT:

• Standard office conditions
• Standard office equipment

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