This position is a Dedicated Campus Tech for the NTT/Ingredion-specific site in North Kansa City, MO. The resource would only be supporting services for Ingredion at this location. It is conceivable that they could support other locations remotely for SW Break/Fix type requests, but physically they would be restricted to the North Kansa City, MO campus location. The Candidate must have valid Drivers License and be current on COVID vaccinations / boosters.

This role combines strong technical skills with an emphasis on the delivery of high level of customer service.

Role Responsibilities:

•Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, video-conference devices, phones, notebooks, printers, and associated peripherals
•Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers
•Identifies potential issues that could adversely impact end user experience and takes corrective action
•Active Directory - Computer management
•Serves as company liaison with customer on administrative and technical matters
•Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
•Installs, maintains and optimizes desktop /notebook configurations at customer site
•Diagnoses and resolves product performance problems
•Performs maintenance and repair services
•Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
•Instructs customers in the operation and maintenance of the system

Job Type: Full-time

Salary: $19.00 - $20.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• North Kansas City, MO 64116: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

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