We are seeking an experienced, reliable and outgoing Dental Front Desk Receptionist. Excellent communication, customer and interpersonal skills, a willingness to learn and a positive attitude and is a must.

Responsibilities

• Answers telephone, routes calls, provides information and takes messages in accordance with practice procedures.
• Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target.
• Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.)
• Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.
• Prepares correspondence, memos, condolence letters, and other documents when requested.
• Uses computer, fax, or courier service to transmit information or documents when requested.
• Produces the doctor's call list and provides to the doctor each day, as necessary.
• Calls patients the day before to remind them of a scheduled appointment time.
• Adheres to all safety and health regulations.
• Keeps staff and doctors informed of scheduling problems, issues or concerns.

Knowledge/Skills/Abilities:

• Knowledge of appointment coordinator procedures.
• Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers and computer software (MS Excel, Word, Practice management software)
• Ability to maintain composure and professionalism when exposed to stressful situations.
• Ability to engender trust from the doctors, coworkers, and patients.
• Ability to quickly grasp relevant concepts regarding duties and responsibilities.
• Ability to understand and follow written and verbal instructions.
• Ability to accept constructive feedback.
• Ability to work cooperatively with management, staff and patients.
• Ability to collect data, Establish facts, draw valid conclusions, and maintain confidentiality.
• Ability to show empathy and compassion.
• Ability to advocate for both our patients and our practice.

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Retirement plan
• Uniform allowance

Schedule:

• 8 hour shift
• Day shift

COVID-19 considerations:
All patients are required to wear a mask in the office and have their temperature taken upon arrival.

Ability to commute/relocate:

• Honesdale, PA 18431: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Receptionist: 1 year (Preferred)
• Dental terminology: 1 year (Preferred)

Work Location: One location

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