SUPERVISOR: Member Experience Manager

GENERAL FUNCTION: The Front Desk is responsible for the organization, delivery, and quality of the services of the membership.

HOURS: Weekend availability required. Shift hours are 7 AM - 1 PM and 1 PM - 7 PM.

Key Responsibilities:

• Model and promote Steel Fitness mission and values through appropriate appearance, words, and actions.
• Engage in opportunities that positively impact the member experience.
• Greet and acknowledge every member who enters & exits the club by first name.
• Check-in all member and guests by scanning key tag or look up name.
• Be aware of all club issues, events, or schedule changes and communicate to members and staff.
• Answer telephone in a friendly, professional manor using the standard greeting, answer all questions efficiently and directing to appropriate person.
• Listen to members/guest's requests without interrupting. If dealing with a complaint, apologize for the inconvenience and solve the problem or request assistance from someone who can.
• Be able to locate the first aid kit/AED and staff members in the club who are CPR certified.
• Consistently look for opportunities to gain new members and elevate service levels.
• Ensure the front desk is neat, with materials stored properly.
• Ensure the beverage cooler is clean, organized, and restocked.
• Must have strong collaborative work ethic.
• Ability to interact with people of all ethnic backgrounds, ages, and lifestyles.
• Perform any other functions necessary for the smooth and efficient operation of Steel Fitness as directed by Management.

Work Environment Requirements:

• Ability to perform the following physical activities adequately: standing, sitting, squatting, walking, climbing or balancing, stooping, bending, kneeling, crouching, or crawling.
• Ability to function under inside environmental conditions.
• Ability to life or carry up to the thirty (30) pounds.
• Keep work areas clean and tidy
• Ability to perform the following sensory and communicative activities adequately: hearing, seeing, reading, writing, speaking English fluently.

Hours: Part Time, 10-20hrs/week, evening shifts, weekends required

Job Type: Part-time

Pay: $9.50 - $10.00 per hour

Typical end time:

• 7/10PM

Typical start time:

• 1/4PM

This Job Is:

• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Part-time

Pay: $9.50 - $10.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Night shift
• Weekend availability

Experience:

• Customer Service: 2 years (Preferred)

Work Location: One location

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