Help Desk Technician Job at MAFE Resources
I have an amazing opportunity to work for a law firm. This is where you will be the subject matter expert in your field to help support the staff on-site and remote employees.
Essential Duties and Responsibilities: -Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware. -Respond to customer service requests either in person or over the phone. -Train end users and other IT employees. -Maintain daily performance of computer systems. -Install, modify, and repair computer hardware and software. -Run diagnostic programs to resolve problems. -Help Tier 3 to resolve technical problems with Local Area Networks (LAN), Wide Area -Networks (WAN), and other systems. -Build and deploy computers for users and new employees. -Ability and flexibility are required as part of the “on-call" team and schedule.
Qualifications: -Strong knowledge of Microsoft-based operating systems with an emphasis on Windows 10 and all Office versions. -Experience with Active Directory. -Excellent communication skills and telephone etiquette. -Previous experience in an IT Service Desk role. -Citrix, VPN, and Customer service.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location
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