Helpdesk Assistant - Corp | Morgan Hill, CA 95037 Job at Shoe Palace Corporation
WHERE SOLE MEETS PASSION | JOIN THE SP FAMILY!
THE ROLE
Do you have a love for all things IT and problem solving comes naturally? SP is looking for an IT Engineer to join our HQ office in Morgan Hill. In this role, you will be responsible for the efficient and smooth operation of IT systems in support of multiple deployed platforms in the office and retail stores.
Do you have an understanding and expert knowledge of Windows 10 workstations? Experience with Active Directory and Office 365 administration? Perfect, these are all musts!
In this role you will be responsible for engineering, configuring, and maintaining the information system. We are looking for a driven individual who will work in a self-directed manner working in partnership with business leaders, all in-house departments, retail locations, and vendors/partners to perform the essential duties and responsibilities of the role.
HERE'S WHAT YOU WILL WORK ON...
- Engineer, monitor, manage and troubleshoot internal and external networks to include encryptors and firewalls.
- Perform desktop, printer, network troubleshooting, and support both in-house and at store locations.
- Engineer, monitor, and manage a storage appliance and ability to help troubleshoot issues with phone support.
- Research, implement, monitor, manage, patch, and troubleshoot various Microsoft products.
- Research, test, and update software to fix vulnerabilities, bugs, and user issues.
- Review logs and vulnerabilities identify potential issues, and engineer solutions to remediate or mitigate these issues.
- Travel to stores to fill open personnel slots when needed.
- Create documentation on new technologies, how to implement updates and/or enclave expansions.
SKILLS
Beginner to mid-level
- Servers; Windows 2012-2019 Server
- Infrastructure; VMware, Hyper-V
- Networking; SonicWall, Ruckus, Dell switch
- Firewall; SonicWall, Ruckus switches, Security Camera Systems
- Information Security
ABOUT YOU...
- Bachelor’s Degree or higher
- 4+ years’ experience excelling in the IT field
- Computer Savvy – Technical knowledge expert level
- Strong time management skill
it would be great but not completely necessary to have…
- Experience working with a growing company
- Experience working in the corporate environment
- Experience working with store locations
What to expect from SP
- A sense of belonging – A dynamic team, high energy, and humility
- A sense of purpose – GRIT! We grow from ideas!
- A sense of impact – We are growing, come grow with us!
- A sense of fun – WE RUN. WE SELL. WE HAVE FUN!
- Medical, Dental, Vision, 401k + your SP discount
Shoe Palace is one of the most-trusted athletic footwear and apparel retail chains in the United States. What began as a small, family business in 1993 has now grown into an extremely popular chain of stores and an online retail site — shoepalace.com.
At Shoe Palace, we all roll up our sleeves to pitch in and do whatever it takes to stay on top. Each day is a little different, it's what keeps us on our toes and excited to come to work every day. We are seeking self-motivated individuals who are dynamic thinkers and outstanding communicators who will thrive in an entrepreneurial environment and want to grow with Shoe Palace Corporation. Our team members are bright, professional, enthusiastic, and able to quickly apply their skills to diverse situations.
Experience
Preferred- 2 year(s): Information Security
- 2 year(s): Firewall; SonicWall, Ruckus switches, Security Camera Systems
- 2 year(s): Servers; Windows 2012-2019 Server
- 2 year(s): Help Desk
Behaviors
Preferred- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Functional Expert: Considered a thought leader on a subject
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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