IT Helpdesk Technician Job at Thirty Madison
IT Helpdesk Technician (Temp)
Thirty Madison is looking for a Contract IT Helpdesk Technician to join our growing team! This will be a limited term contract position, with the possibility of joining full time in the future. As an IT Help Desk Technician, you will be responsible for resolving problems promptly and accurately, as well as calling out complex issues to senior IT staff. We are constantly growing, and we are always looking for amazing talent! Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions.
Comp | Location
- The base pay range for this position is $52,960 - $72,820 per year.
- This role is based in NYC, but is open to remote candidates as well.
What you get to do every day:
- Complete the IT strategy from leadership that will allow Thirty Madison to scale rapidly.
- Assist in supporting and maintaining several existing enterprise platforms within Google Workspace, Workday, FreshService, JAMF, Microsoft Endpoint Manager, Slack, and more.
- Support IT solutions to scale and automate business processes such as onboarding/offboarding, software access, ticketing systems, SSO, and MDM.
- Provide excellent support via in-person or remote.
- Tackle and resolve technology issues for our end users and office equipment (Zoom Rooms, AV, laptop, printers).
- Work in onboarding processes, common help desk procedures and AV support (Zoom/Google rooms/Logitech).
- Collaborate with various business leaders to implement new tools and applications to support their technical needs
- Run and maintain Core system environment, experience with Saas products
- Thrive in an Agile environment.
What you bring to the role:
- Demonstrated experience providing advanced-level IT support for end users
- 2+ years of application administration and deployment of enterprise IT platforms
- Hands-on experience implementing and integrating a variety of applications such as Google Workspace, Okta, Jamf, Slack, or similar.
- Experience with Okta, Zoom, Notion, Pingboard and SentinelOne.
- Experience with network configuration, trouble shooting, and maintenance.
- Solid grasp of PC and Mac hardware support (70/30 Mac to PC) as well as experience with macOS and Windows 10
- Nice to have: Scripting experience (Bash, Python, PowerShell, JavaScript)
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation.
About Thirty Madison
Thirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all. Each of its specialized brands is focused on a specific ongoing condition, and thoughtfully designed to support the unique needs of its community with personalized treatments and care; with Keeps for men's hair loss, Cove for migraine, Facet for skin conditions, and NURX for sexual health. With empathy at the heart of its innovation, its proprietary care model empowers hundreds of thousands of people with ongoing conditions with the accessible, effective treatments across a lifetime of care. In just four years, we've built a number of brands and are continuing to grow rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others.
We are honored to become Great Place to Work certified and be included on BuiltIn's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. We've also been recognized by Forbes' Best Startup Employers, being named as one of America's Best Places to Work 2022. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day. Learn more at ThirtyMadison.com.
*This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*
Thirty Madison and COVID-19 Management
Our primary goal since the beginning of the pandemic has been to ensure employee safety. Thirty Madison has and will continue to examine and institute solutions according to the CDC's recommendations and mandates. We have also rolled out several initiatives to help our team successfully navigate the uncertainty associated with COVID-19, including work-from-home office stipends, medical reimbursements, company-wide Refresh days off, and other resources to support a hybrid work environment. Please reach out to your recruiter for additional questions regarding COVID and our workplace policies.
- Please be aware that there are fraudulent entities who are falsely claiming to be or represent Thirty Madison in order to solicit sensitive personal information or payment. Thirty Madison is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents.
Thirty Madison will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison's trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.
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