Member Services Associate - Remote & Hybrid Positions Available Job at Pure Insurance
About the role:
Our Member Services team seizes every opportunity to create an exceptional service experience with PURE’s members by using empathy and displaying a passion for customer service. The work is heavily phone-based, high-volume and high impact. From helping our members with billing inquiries, to navigating complex policy changes, our Member Services Associates are inspired to meet the challenges of our service standards. If local to Charleston, SC or Scottsdale, AZ, the Broker Services Associate is highly encouraged to adhere to a hybrid in-office/remote schedule. If not local to these offices, the Broker Services Associate may work remotely.
As a Member Services Associate, you will:
-
Delivering unparalleled service characterized by warmth, empathy, and ease, both over the phone and via email
-
Represent PURE, through helpful and meaningful over-the-phone interactions with our membership, including supporting billing inquiries, assisting with policy changes, and acting as a guide for our online portal
-
Gain experience in a fast-paced, high call volume environment
-
Be brand ambassadors for PURE by embodying our purpose and principles
-
Contribute to our team culture based on empathy and service to others
-
Participate in a dynamic training program with dedicated resources to set you up for success
-
Engage in a meaningful career rooted in customer service
This career is for you if:
-
You have previous experience and enthusiasm for a service based role
-
You are passionate about customer service and are fulfilled by finding solutions in real-time over the phone
-
You are detail and process-oriented, and capable of prioritizing multiple tasks
-
You have great listening & communication skills through both phone and email
-
You demonstrate integrity, empathy, urgency and can quickly establish trust & credibility
-
You can work independently and thrive in a collaborative atmosphere, exhibiting team spirit & enthusiasm
-
You are interested in a fast-growing and innovative insurance carrier that specializes in the high net worth market
Please Note :
www.cpscodex.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.cpscodex.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.