Highline is committed to bringing the power of the internet to underserved communities across the United States – Our success results from a well-defined strategic vision combined with informed analysis. We empower our communities to thrive, with instant access to opportunities that come from fully participating in today’s digital world. We are looking for enthusiastic and committed individuals that are passionate to provide extraordinary customer service and become part of a supportive team that focuses on caring, positivity, and growing our family. See our website at www.highlinefast.com.

Job Summary:

Customer Service Excellence: All jobs carry with them an overriding responsibility to provide extraordinary customer service in terms of quality, timeliness, and assistance. A commitment to service excellence is expected of all employees as they perform their tasks.

General Summary: Installs, maintains, and provisions broadband (data) and voice services, over Fiber-to-the Premise (FTTP) optic and fixed wireless networks including but not limited to mounting equipment, home networking, and connecting devices to the Internet.

Coordinates with other departments on service installations and changes necessary to update billing, plant facilities, and other company records. Completes all installation and repair-related forms and reports.

Works with the Supervisor and/or management to identify new revenue opportunities, develop and implement marketing plans and strategies and informs (educates) community on products and services.

Duties/ Responsibilities:

• Increase Job Knowledge by supporting Network Technicians II & III with their duties.
• Maintain a level of knowledge that would allow a timely installation and maintenance of systems, to adequately perform job duties in a timely and efficient manner.
• Communicates effectively so complete and accurate records for the network may be maintained according to Company standards and procedures.
• Installs and repairs all plant related infrastructure including but not limited to fiber optic cable, fixed wireless systems, and customer owned inside wiring including home networking.
• Locates buried plant
• Provides On-Call support and responds to service affecting outages and emergency situations
• Work is normally performed in all weather conditions, noise levels, hazardous conditions, and full range of outdoor and indoor work surfaces
• Maintain a clean and secure environment of company assets and property
• Maintain good attendance and appearance
• Overtime may be required to meet project deadlines
• Travel as necessary to meet demands of the business
• Must have a valid (State) driver’s license and be insurable by Highline insurance carrier. Background check will be performed.
• Performs other related duties as assigned

Competencies:

• Locate buried cable.
• Installation and maintenance of data and voice services using FTTP and Fixed Wireless Technology including but not limited to installing customer premise wiring, home networking and connecting devices to the internet.
• Fiber splicing and maintenance including but not limited to cable preparation, color code identification, installation, and reentry of splice closures, splicing and grounding.
• Operating service equipment including bucket truck, various hand tools, and fiber testing equipment (EXFO, OTDR, Power Meter, etc.).
• Reading, interpreting, and maintaining documents such as cable records, plant maps, staking sheets, circuit diagrams and operating and maintenance instruction manuals.
• Demonstrate basic engineering skills to include but not limited to performing site surveys and creating network / plant drawings to assist engineering, provide redlines post project completion, assign inventory and perform monthly inventory true-up.
• Installation and maintenance of wireless Point to Point (PTP), Point to Multipoint (PTMP) systems (Cambium).
• Obtain Tower Climbing Certification.
• Installation and maintenance of DLC /DSLAM systems (Adtran, AFC, Calix, Positron, etc.) relevant to the operations.

Knowledge:

• Knowledge of telecommunications materials, supplies, and equipment relevant to the operations.
• Knowledge of company purchasing policies.
• Knowledge of company products and services.
• Knowledge of company policies and procedures.
• Knowledge of company time reporting process and account codes.

Abilities:

• Ability to communicate with co-workers, customers, and various business contacts in a professional and courteous manner.
• Ability to pay close attention to detail.
• Ability to work independently and make sound technical decisions using information at hand.
• Ability to effectively function as a team player.
• Ability to organize and prioritize multiple work assignments.
• Ability to multitask while maintaining a high level of attention to detail
• Ability to communicate, both oral and written (electronic), in a professional and courteous manner
• Ability to climb ladders and work at heights of 200 feet (Applicable to Wireless Operations)
• Ability to work well with limited supervision

Experience and Education:

• Internal Candidates: Minimum of 1-year experience as a Network Technician is required
• External Candidates: Must be performing similar duties to those of a Network Technician I, or display proficiency, knowledge, and ability from current or previous experience to the satisfaction of Management.
• High School Diploma or GED
• Two-year technical college degree (coursework) in electronics, fiber optics and telecommunications technology or equivalent telephony experience in the installation and maintenance voice, video, and data services over copper, fiber and wireless networks is strongly preferred.
• Network + certification preferred
• External Candidates may not have experience with the same equipment and systems used at Highline but must be able to display to the satisfaction of Management that they possess the proficiency, knowledge, and ability of a similar depth and breadth as described in the list of requirements.

Requirements:

• Prolonged periods working outdoors
• Must be able to pass pre-employment drug screen (and Random Selections)
• Must wear Personal Protective Equipment and use safety equipment, as designated
• Must be able to lift up to 50 pounds at times
• May be required to work on-call or long hours in case of network malfunction.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections (Tower or pole climb may be required).

Housing Allowance may be available.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Telecom: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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