Operations Senior Section Manager (Client Adjustments and Image Retrieval Team) Job at KeyBank
Location:
555 Patroon Creek Boulevard - Albany, New York 12206
ABOUT THE JOB (JOB BRIEF)
This position provides leadership for the Client Adjustments & Image Retrieval Team within the Loan, Payment, & Operational Services organization. Client Adjustments & Image Retrieval is responsible for providing requested images of deposits, cleared checks, statements, credit card payments, and debit card activity details as well as being a center of excellence for all Medicaid requests made of KeyBank by care facilities, attorneys, government agencies and/or a client’s legal representative. Adjustments involves the research and resolution of both monetary and non-monetary differences occurring during check and credit card transaction processing. Examples of check processing exceptions are encoding/keying errors, non-conforming check images, duplicate items, out of balance conditions, and branch adjustments. Adjustments is also responsible for credit and debit card servicing.
ESSENTIAL JOB FUNCTIONS
As part of the Research and Adjustments team, this position has direct responsibility for department leadership and administration of both associates and functions within the team. As such, the chosen candidate can expect to be responsible for numerous tasks simultaneously and a focal point for many levels of inquiry; including staff, internal partner escalations and Sr. Leadership. Such tasks can be (but not limited to):
Provides support for all department responsibilities within Client Adjustments & Image Retrieval- Develops a complete understanding of all processes/systems utilized by Client Adjustments & Image Retrieval
- Effectively increase functional knowledge and technical skill of team members
- Commitment to continuous improvement and promoting a culture of high performance, quality, positivity and inclusion
- Provides excellent customer service to internal and external clients through the KeyValues concepts
- Serve as a trusted partner to all associates by ensuring unwavering support of their needs, action on feedback or ideas and honest interactions related to their performance
- Ensure compliance with internal procedures, policies and industry regulations
- Provide support and representation for corporate initiatives
- Support department and division wide financial goals
- This position will have direct leadership for approximately 20+ associates
The successful candidate will come to work each day with the goal of providing first in class service to all internal/external clients seeking assistance from our team. In doing so, they will select and develop a diverse/engaged team, ensuring team members receive the specialized training required to perform the various department processes.
REQUIRED QUALIFICATIONS
- Bachelor’s degree (preferred), 3-5+ years operations leadership/management experience or equivalent work experience
- Advanced PC and MS Office skills
- Exceptional verbal and written communication skills
- Approachable, easy to talk to and composed – deals with high stress levels effectively
- Ensures consistent handling of all associate related situations
- Demonstrated accountability, both individually and for the team
- Superior problem solving, analytical and communication skills
- Comfortable communicating with team members, internal clients and management while maintaining a professional demeanor
- Proven service delivery excellence with “Best in Class” client focused service mindset
- Limited travel as needed
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. Please note that typically the person selected will work in the office a minimum of two days a week from the designated office location. Albany, NY is the preferred location however hiring manager will also consider Amherst, NY location as well. We may also consider Brooklyn, OH as a potential location.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $75,000.00 to $100,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click
here
for a list of benefits for which this position is eligible.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
HR_Compliance@keybank.com
.
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