About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Supervisor, Operations position will function in a supervisory capacity, and is responsible for planning, coordinating, and directing all production related activities associated with the Casa Grande VPC. This position will oversee production staff, instruct team members to properly use equipment, perform technical procedures, and assist with hiring, disciplining, and training as needed.

Responsibilities

• Primary
  • Direct operational and production related activities
  • Meet production goals
  • Resolves unusual or nonscheduled customer requests, and respond with creative ideas to overcome challenges with work flow
  • Understands, implements, and maintains safe work practices
  • Supervise full-time and temporary employees, oversee and instruct on proper vehicle processing procedure
  • Oversee performance management initiatives
  • Optimize work schedules to match staffing levels, create work assignments and monitor progress to improve work process efficiency
  • Coordinates with other departments and customers to meet production goals
  • Conduct employee observations to ensure safety and productivity procedures are being followed; documents and discuss results with employees
  • Confer with manager to coordinate operations and activities and report any and all violations to management
  • Guide and assist team members in daily tasks to ensure timely and accurate completion
  • Assist with and/or perform vehicle handling audits as required.
  • Assist with department training programs for current and new employees
  • Supply and recommend necessary changes or modifications to the operation
• Secondary
  • Provide periodic updates of vehicle processing tender goals in order to meet customer deadlines.
  • Performs administrative activities, including reviewing and providing status reports to next level management.
  • Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.
  • Review daily logs and reports to detect recurring slowdowns or errors.
  • Prepare and maintain production reports to ensure operational efficiency.
  • Provide data for reporting KPI's.
  • Respond to unsafe conditions or hazardous waste.
  • Recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.
  • Inspect or evaluate workplace environments, equipment, and practices to ensure compliance with safety standards and government regulations.
  • Support VL operations as needed
• Tertiary
  • Customer Service
  • Communicate by telephone, two-way radio, and in-person in a courteous, friendly, and professional manner with all customers, guests, team members, etc.
  • Interact with customers to provide information and data transmission within different systems
  • Facilitate communication with customers for any potential claims or vehicle delay
  • Other duties as assigned

Benefits of working at Hyundai GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

• Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Must possess strong organizational, time-management, problem-solving, and analytical skills
• Strong interpersonal skills, and ability to effectively interact with diverse individuals at all organizational levels required
• Excellent written and verbal communications skills are required
• Intermediate PC skills including experience in Microsoft Excel, Word, and PowerPoint required
• Monitoring of metric data and process efficiency ability required
• Ability to effectively prioritize issues and address them in a timely fashion required
• Ability to quickly adapt to changing priorities required
• Ability to effectively present information and respond to questions required

Education & Experience

• High School Diploma/GED OR an equivalent combination of education and experience required
• 5-8 years in Customer Service/Production environment required
• Driver's License required
• Leadership training highly preferred

Skills

• Must possess strong organizational, time-management, problem-solving, and analytical skills
• Strong interpersonal skills, and ability to effectively interact with diverse individuals at all organizational levels required
• Excellent written and verbal communications skills are required
• Intermediate PC skills including experience in Microsoft Excel, Word, and PowerPoint required
• Monitoring of metric data and process efficiency ability required
• Ability to effectively prioritize issues and address them in a timely fashion required
• Ability to quickly adapt to changing priorities required
• Ability to effectively present information and respond to questions required

Education & Experience

• High School Diploma/GED OR an equivalent combination of education and experience required
• 5-8 years in Customer Service/Production environment required
• Driver's License required
• Leadership training highly preferred

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Lift up/Carry up to 20lbs
• Operating heavy machinery
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

This position works in a plant manufacturing/warehouse setting.

• Exposure to loud noises from vehicles and heavy machinery
• Exposure to indoor and outdoor weather conditions
• Exposure to dust and fumes
• The position is based in a plant manufacturing/warehousing environment.
• Communication with employees and field partners will be primarily conducted via phone and email.

The information contained herein is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of skills and abilities required to do the job. Glovis America, Inc. reserves the right to alter and change this job description at any time without notice based on business needs.