Operations Support (Human Services Specialist 1) Job at Department of Human Services
Initial Posting Date:
12/19/2022
Application Deadline:
01/02/2023
Agency:
Department of Human Services
Salary Range:
$2,823 - $4,073
Position Type:
Employee
Position Title:
Operations Support (Human Services Specialist 1)
Job Description:
We want you to join our team!
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Are you passionate in helping Oregonians lift themselves out of economically disadvantaged situations?
We are seeking a Human Services Specialist 1 to join our Oregon City / Self Sufficiency Program team.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
- When you join the
ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
- Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
- We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The
Equity North Starhas four points that explain the agency's goals related to equity, inclusion, and racial justice.
- We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and
competitive benefits packagesincluding health, dental, vision and much more!
- If you have federal student loan debt or are thinking of going back to school, then you might benefit from the
Student Loan Forgiveness Program. If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
What you need to qualify
- Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
- College-level courses may be substituted for the experience on a year-for-year basis.
Essential attributes
We are looking for candidates with:
- Customer Service: Calm, professional communication skills to ensure quality customer service daily by telephone, in writing or in person. Ability to demonstrate active listening and compassion to serve diverse customer needs.
- Adaptable/ongoing learner: Demonstrated ability to apply lessons-learned to varying environments and situations; welcome constructive feedback and suggestions to strengthen work performance.
- Conflict resolution: Ability to read situations quickly and deescalate effectively, view conflict as an opportunity to find common ground and foster cooperation.
- Commitment to team: Demonstrated commitment to developing relationships that establish trust, approachability and flexibility amongst individuals with diverse learning and communication styles. Inclusive and respectful of others’ contributions and ideas.
- Computer Skills: Adept in usage and functionality of computers, web browsers, Microsoft programs, quality keyboarding and multiline telephone. Ability to learn and use multiple systems in tandem for research, tracking, and client case management.
- Organizational skills: Ability to remain organized, have good time management skills, and prioritize work tasks and responsibilities appropriately in a fast paced, high productivity environment.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Make sure to read the ‘How to Apply’ section for any other requirements.
Your duties at a glance
As the first face of contact in most offices for customers either entering the physical office, virtually through the online application portal or by telephone communication, this position will contribute to the welcoming environment as families interact with the department. In supporting the day-to-day operations of the office, this position will primarily:
As a Human Services Specialist 1, you will:
- Greet and assist Oregonians through a trauma informed lens.
- Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to resolve any questions or concerns.
- Support the infrastructure and business needs of the office.
- Provide financial desk responsibilities as assigned.
- Work within a team that collaboratively rotates tasks to support the business needs of the office.
Working conditions
- Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.
- High volume of computer work, using various computer programs in a fast-paced team environment.
- Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
- Occasional local travel to support other office locations.
How to apply
- Please upload a resume or complete the Workday history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- A cover letter is not required for this application. However, you may attach one if you wish.
This may help the manager understand better how you possess the essential attributes.
- Current State of Oregon employees: Apply via your employee Workday account.
- If you are not a current State of Oregon employee: view this
application instructional video.
- After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. This recruitment may be used to fill future vacancies.
Helpful information
- This position is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies.
- Have questions about Workday, and want some tips on understanding the state application process? Check out our
Oregon job opportunitiespage.
- If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Brent Lawrence via email
brent.lawrence@odhsoha.oregon.gov
- Please be sure to include the job requisition number.
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