National Fuel is currently seeking full-time Customer Service Representatives for outstanding career opportunities at our Erie, PA Customer Response Center. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

Looking for a career change?

Love working with customers?

Looking for a set Monday - Friday schedule?

No call center experience is required.

We are looking for YOU!

PRIMARY RESPONSIBILITIES:

• No weekends or evenings required!
• This position requires employees to attend an instructor guided training course that will last for approximately 12-14 weeks. Training will include regular assessments.
• The schedule during training will be Monday – Friday 8:00 a.m. – 4:30 p.m.
• After successful completion of training, the work schedule will be Monday - Friday 9:30 a.m. – 6:00 p.m.
• Work in a fast-paced call center environment that receives thousands of inbound calls each day from utility customers in our Pennsylvania service territory.
• Respond to a large variety of inbound calls which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads and new service requests.
• Due to the volume of calls received and to enhance the level of service we provide to our customers; all customer calls are recorded.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent
• Prior experience with the ability to improve and increase productivity working in a customer service focused environment
• Proficient at navigating computer applications and web-based programs
• Exceptional interpersonal skills, an understanding and compassionate nature, and be adept at identifying customer needs in a helpful, patient, and expeditious manner
• Proven history of dependability and reliability

PREFERRED QUALIFICATIONS:

• Prior experience with SAP and/or Microsoft Office applications.

COMPENSATION AND BENEFITS:

The starting rate of pay for this position is $20.02/hr, after 6 months $21.35/hr, and after 1 year $22.69/hr.

National Fuel offers a comprehensive benefits package including the following:

• Medical and Prescription Drug Coverage
• Paid Sick Time
• Dental Coverage
• Vision Coverage
• Parental Leave for Mothers and Fathers
• Life Insurance
• 401(k) with Company Match
• Flexible Spending Account
• Company Funded Retirement Savings Account
• Charitable Giving Programs
• Paid Vacation
• Paid Company Holidays

HOW TO APPLY:

The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes medicinal or recreational marijuana. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) by January 13, 2023. Attachments with a .docm extension will not be accepted.

Please reference position #23-005PA - Pennsylvania Customer Service Rep in the subject line of your email.

National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment.

We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.

Job Type: Full-time

Pay: $20.02 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday

Work Location: One location

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