Streamline Brands Swim School - HQ in Parker, CO

Full-time/Part-time/Flex schedule

Do you enjoy customer service roles and helping people? Are you looking to be a part of the fastest growing brand in the industry? We are now hiring for our national customer service center located in Parker, CO. Streamline Brands specializes in teaching children water safety skills in an optimal environment with experienced instructors and an exceptional curriculum.

We are looking for full-time and part-time employees that are interested in being part of a dynamic, fast paced, fun environment. Even though our business is around children's swim lessons, this position is a service center office position, so no aquatics background needed. This is a remote position and requires working from home in a quiet space.

Responsibilities:

· This is for a position in Colorado Springs to support our call center in Parker, CO.

· Respond to all customer inquiries in a manner that supports our service mission, vision, and values.

· Answer all incoming calls in an engaged, professional, and accurate manner.

· Manage the administration of all our policies and procedures with our customers. Maintain accuracy, security and integrity of all customer records including personal, financial and class information.

· Meet all performance expectations including service, sales, quality, and attendance standards.

· Work closely with management staff to develop and implement continuous process improvements that enhance service and team effectiveness.

· Perform job responsibilities in a professional, friendly, and courteous manner at all times.

Requirements:

Excellent service skills and care about customers

Strong verbal communication skills

Strong written communication skills

Strong problem-solving skills

Must have own computer/laptop

Internet with upload and download speeds over 20

Working knowledge of Microsoft office software applications

Strongly Preferred:

Call center experience

Retail, sales, or recreation facility experience

Knowledge of swimming and/or swimming instruction

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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