Remote Patient Monitoring Representative (Telehealth) Job at Valued Relationships, Inc.
Overview:
Hourly Range: $17.00 - $20.00 Responsibilities:
Responsible for monitoring medical readings and calling the patient to assess whether he/she needs further intervention by their health professional or whether further monitoring is appropriate.
Hourly Range: $17.00 - $20.00
- Monitor high volume of medical alert alarms with genuine concern.
- Determine response requirements and relative priorities of situations, and health professional in accordance with established procedures.
- Contact private individuals by telephone in order to assess each patient alert by modality.
- Triage/assess data represented by alerts to determine next steps in call process.
- Verify demographics and other related data and enter patient information into appropriate systems.
- Answer routine inquiries and relay information and messages to and from appropriate health professional, agency, departments, and to all other individuals or groups requiring notification.
- Maintain access to, and security of, highly sensitive materials.
- Explain products or services and answer questions from customers.
- Maintain accurate records of contacts, accounts, and orders.
- Answer client questions and calls using scripted and non-scripted responses
- Assist with clinical enrollment of new clients, support existing clients and collaboration between interdepartmental processes.
- Interact with clients, Case Managers, and Home Service Representatives in a professional, helpful and courteous manner.
- Troubleshoot devices and report malfunctions to ensure units receive necessary maintenance.
- Answer routine inquiries and relay information and messages to and from appropriate health professional, agency, departments, and to all other individuals or groups requiring notification.
- Exceptional communication with team members and departmental manager(s)
- Other duties as assigned
- LPN/CNA/Medical Assistant certification preferred
- 2- 5 years of related professional or healthcare medical experience
- Call Center experience preferred
- Strong analytical and problem-solving skills
- An energetic pace along with a positive attitude
- Self-motivation and the ability to work independently and with teams
- Proficient in the use of Word, Excel, Outlook, and PowerPoint
- Excellent oral and written communication skills
- Proficient in managing multiple tasks as the same time
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