Retail Store Assistant General Manager #039 Job at TravelCenters of America

TravelCenters of America Baltimore, OH

TA and Petro Stopping Centers Travel Stores offer convenient, one-stop shopping. We carry a wide selection of name-brand products, and are stocked with Grab ‘N Go foods, groceries, snacks, electronics, maintenance supplies, and even clothing and gifts! The Assistant General Manager provides vital support to the General Manager for the operations and marketing functions of the Travel Store/Convenience Store [and Fuel Island profit centers]. This includes the hiring/staffing, training, development, and supervision of the staff to maximize the store’s profitability by building and maintaining a strong loyal customer base while adhering to company policies.

In this role, you can expect to:

  • Provide visible leadership to management and employees while generating a store atmosphere focused on great hospitality where the expectations of the customers are exceeded
  • Embody a professional demeanor and a high level of character, honesty and integrity in conducting the business affairs of the store; Inspire all team members to do the same
  • Develop a trusting atmosphere that is conducive to receiving feedback from team members and customers; coach, discipline, and/or terminate the staff according to company policy
  • With the assistance of the General Manager, recruit, hire, train and retain high-quality employees according to company guidelines and to adhere to company standards
  • Respond to customer concerns, both written and verbal, with the ability to creatively solve problems and develop robust solutions; Personally contacts customers as appropriate
  • Assumes duties of any hourly associate position as necessary
  • Assume a leadership role in the commitment to all company marketing and operation programs to meet budgets and EBITDAR targets within the store
  • Adhere to safety standard, comply with standards of operation and follow company guidelines on vendor relationships
  • Stay alert to competitive practices that could have an impact on business; Offer recommendations when appropriate.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Job Type: Full-time

Pay: $44,000.00 - $48,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Experience level:

  • 2 years

Application Question(s):

  • Are you available to work afternoons and evenings?
  • This position is in Hebron, OH. Are you able to commute to Hebron, OH?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Retail management: 2 years (Preferred)

License/Certification:

  • Driver's License (Required)

Work Location: One location




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