About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work - and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Responsible for the scheduling of patients for Radiation Oncology department appointments, including existing patient scheduling, coordination of multidisciplinary appointments with other cancer center departments, and cancellations. Schedules follow up appointment and checks in patients using both EPIC and ARIA electronic medical systems. Answers phone calls and triages calls to the appropriate department specific location or person. Creates patient welcome packets and is responsible for stocking the work area for supplies. Responsible for maintaining and updating quality assurance logs, patient logs, and ARIA tasks and Encounters. Responsible for managing patient wristbands, labels, and scheduling next visit appointments for the CT Simulation visit. Greets patients with a warm welcome and establishes the City of Hope Patient experience.

Key Responsibilities include:

• Schedules patient for Radiation Oncology department appointments, including existing patient scheduling, coordination of multidisciplinary appointments with other cancer center departments, and cancellations.
• Schedules follow up appointment and checks in patients using both EPIC and ARIA electronic medical systems.
• Answers phone calls and triages calls to the appropriate department specific location or person.
• Receives and manages phone calls from patients and departments regarding patient appointments.
• Responsible for maintaining and updating quality assurance logs, patient logs, and ARIA tasks and Encounters.
• Reviews and updates future appointments as directed by therapists and or director.
• Checks in patients when they arrive for scheduled appointment and alerts clinical staff of patient arrival. Provides patients with wrist bands for identification.
• Contacts patients as directed who fail to show for scheduled appointments. Re-schedule appointment as directed and indicate reason for cancellation.
• Creates patient welcome packets and is responsible for stocking the work area for supplies.
• Responsible for managing patient wristbands, labels, and scheduling next visit appointments for the CT Simulation visit.
• Greets patients with a warm welcome and establishes the City of Hope Patient experience.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• High School or equivalent

• Two years related experience in health care setting

• Medical Terminology required

Preferred education experience and skills:

• Two years of experience with patient scheduling or unit clerk experience.

Additional Information:

• The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.