You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Consumer Banking Services Organization was created to meet ongoing Card Members’ financial services needs beyond the card and build upon a broader Membership promise. This newly-formed team will drive AXP’s innovation for banking services, identifying CM needs and innovating around new digital banking products.

The Senior Analyst, Product Management, will be an essential part of the core team responsible for ongoing management and evolution of the new Customer Rewards product, with a particular focus on supporting strategies to drive adoption (acquisition) and sustained usage (loyalty). This is a highly cross-functional role and an opportunity to directly impact what is displayed to our customers throughout the end-to-end customer journey.

Key responsibilities include:

• Partner cross-functionally to support the evolution of our customer acquisition and loyalty strategy, including development, management, and launch of key marketing assets
• Manage and maintain product toolkit, as well product Claims, FAQs and Landing Page
• Oversee annual team budget, including ownership and maintenance of tracker document, monthly updates to leadership, and partnership with key collaborators to ensure timely processing of invoices
• Develop strong partnerships with key partners including Marketing, Product Development, Legal, Risk & Compliance, Finance and Technology
• Derive insights from external environment and competitive set

Qualifications

• Positive “roll-up your sleeves” attitude and ability to work with ‘start-up’ mentality
• Team player with a passion to create the best customer experience for our Card Members
• Strong project management skills and ability to manage multiple projects and priorities
• Solution-oriented, strategic thinker with attention to detail
• Ability to proactively identify areas of opportunity and drive results
• Ability to stay calm under pressure and flexible amidst change
• Intellectual curiosity around Banking and Fintech space and external perspective
• Strong interpersonal, leadership and influencing skills with the ability to work with partners across different functions and communicate with all levels of colleagues
• 1+ years of professional experience

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.