The primary role of the Senior Catering Operations Manager is to ensure the event process runs smoothly from beginning to end, serving as a bridge between planning and service teams. This position provides training and leadership support to front line events team and ensures catering operations are executed to the Gourmondo's standard, meeting the vision for each event. This role as serves as the primary personnel manager for the service and support staff for the catering division.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Event Operations:

• Support Planning Process: Work directly with Event Planners to make recommendations for best layout, service pieces, staffing needs, PPE needs, etc.
• Coordination of BEO Process: Prepare BEOs for distribution, participate in weekly BEO meetings and lead BEO discussion for assigned events. Responsible for follow-up circulation and timely communication with proper departments.
• Execution: Create and oversee pack outs for events, including load-out and load-in process. Work with Chef team to establish standards for platter sizes, utensils, etc.
• Create equipment budget based upon existing inventory and projected needs
• Equipment & Supplies: Ensure all catering equipment is available and in proper condition for catering needs. Maintain inventory counts for catering equipment and inventory pars for non-food items so they are available when needed (e.g. ice, paper tablecloths, aprons, beer/wine/liquor).
• Rental Management: manage in/out and distribution of outside rentals, communicate/track broken/lost equipment, and confirm/track pre and post event counts.
• Continuous Improvement: Identify issues and opportunities for the department; work in tandem with the Events Team to develop solutions in coordination with all teams affected (e.g. bar program, BEO Communication, event sales).

Personnel Management of Events Support Team & Service Staff:

• Responsible for training, management, and development of event support team and service staff; coordinating with HR to handle any performance management issues. Maintain both short- and long-term view of staffing needs in terms of number and quality of staff. Manages payroll for events team.
• Maintains an up-to-date schedule for support and service team
• Communicates company information, new processes/procedures, and coaches staff to perform to Gourmondo's standards. Works with kitchen to help translate food knowledge to staff.
• Ensure catering staff meet outlined standards for dress code, hygiene, client communication, and professional conduct. Manages uniform inventory and distribution
• On-site Support: As needed, joins the team on-site to provide operational support and set them up for success. Additionally, periodically attends events, as appropriate, to provide active review and coaching for staff performance and service standards.

Who we’re looking for:

• Requires at least 2 years of experience.
• Prior experience in a management or supervisory role preferred.
• Previous experience in events, hospitality and catering preferred.
• Requires a bachelor’s degree or equivalent experience.
• Prior management or exposure to budget planning a plus.
• Available to work event-based hours.
• Must have excellent communications skills.
• Complete Food Handlers and Alcohol Service Certifications as required.
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Ability to stand for extended periods of time.

Salary:

• Exempt, $75,000- 85,000 (DOE)

Highlight of Gourmondo’s Benefits

• At Gourmondo, our Benefits package includes a choice of 3 Medical plans (Gourmondo covers 50% of medical premium), 2 Dental plans, a standard Vision plan, and complimentary Life Insurance Benefit of $10,000 for all full-time employees working a minimum of 30 hours weekly.
• 401(k) matching for all eligible employees up to 3% of total compensation.
• 80 hours of PTO on the first year (accrual rate of 3.33 hours per pay period). Additional PTO days after 2 and 4 years of employment.
• Sick/Safe time is accumulated at a rate of 1 hour for every 40 hours worked.
• 7 Paid Holidays.
• Employee Meals provided (lunch).
• 1 Work from Home Day per week.
• Orca Card 50% paid by Gourmondo

More About Gourmondo?

• We are a growing local business with a dedication to supporting our community and local non-profit organizations.
• We believe in fostering an environment of collaboration, transparency, understanding, open communication, fun, and respect.
• Our team is closely bonded through a love for food and positive working relationships.
• We embrace diversity and believe it's what makes us great. We provide equal employment opportunities to all applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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