We are currently partnering with a global organization in the international transportation industry and looking for an experienced Strategic player to manage our key programs.

In this role you will be the main point person for one of our most profitable accounts and oversee the strategic relationship with key stakeholders both internally and externally.

Key Functions

• Ensuring the customer is provided excellent customer service and delivery but the Client Experience team.
• Maintain and improve customer satisfaction levels (NPS)
• Be fully engaged with all escalated issues and be the point person for an escalation that needs additional attention.
• Support and develop key global IOPS
• Host, manage and run regular monthly calls with key customers to report quarterly reviews and ensure client satisfaction
• Support the teams with inquiries and expertise into these areas
• Implement and verify implementation of cost reduction projects
• Review operational processes and validate possibilities of productivity improvement against service delivery level and drive improvements accordingly
• Establish procedures that will minimize exposure to risk associated with compliance, trade controls and HSSE
• Represent the account(s) during additional business implementations along with the implementation team leading the implementation
• Set up a plan for on-boarding, training and development (SOP quiz/certification) of the operations team
• Ensure to manage team also by providing recognition & feedback pro-actively
• Engage with Commercial and Operational experts on Global/Regional/Cluster level to explore new developments servicing the changes in customer demand
• Participate in area / regional Program Management meetings, calls and share best practices pro0actively
• Take ownership of customer-initiated projects and ensure internal resourcing is appropriate to execute within the agreed timeline

What we are looking for in a candidate for this role:

• 3 years of experience working in a global business setting
• 3 years of experience working in operational management, client retention and/or engagement.
• Advanced MS Excel skill set and the ability to review data and present findings
• Bachelor Science degree preferably in Business/Logistics/Engineering
• Process improvement experience and the ability to relate to all levels of an organization to get buy in internal to new company programs.
• Results Driven and focused
• Understanding and passion for driving Operational Excellence in the business
• Exposure or Experience with Business Improvement and/or Lean tools
• Excellent communication and influence skills
• Ability to interface with local and regional management teams

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
following all CDC guidelines and hybrid schedule

Ability to commute/relocate:

• Charlotte, NC 28210: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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