In 1944, a group of regional truck leasing company owners met in Chicago to discuss how they could work together to provide maintenance for one another as their trucks began to travel across the country. From that meeting, NationaLease was born. Today, maintenance and the technicians who provide it still form the backbone of the NationaLease system. We are looking to strengthen our team with people who share our passion for providing a high level of quality and service to our customers. If you are that sort of person, we’d love to hear from you. Additional information can be found on our website at http://www.nationalease.com. You can also follow us on Twitter and Facebook.

Who We Are:
Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts.?Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies.?This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership.

What’s in it for You:
VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture in an easy going family-like business as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits.

What You’ll Do:
The Service Manager is accountable for the success and growth of the Service Department. The person in this position must embody VVG company values: Speed, Value, Trust, and must exercise a high-level of ethical behavior and sound judgment; recognizes and lives up to the responsibility of being a leader and role model.

What You’ll Do

Supervisory Responsibilities:

• Establish and sustain that all Technicians and Service Advisors are trained and competent and understand how their work relates to the customers’ business objectives.
• Establish and sustain that we recruit, hire, train, develop and retain quality Service Advisors and Technicians.
• Establish and sustain effective, two-way communication that informs and motivates as well as recognizes excellence among Technicians and Service Advisors.
• Establish and sustain strong and effective relationships with their team, the customer, and supporting departments.

Duties and Responsibilities:

• Provides leadership to the Technicians and Service Advisors team.
• Motivates and encourages Technicians and Service Advisors team to ensure metrics are met.
• Setting and achieving performance targets for the Service Department.
• Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets.
• Identifies and analyzes customer preferences to properly direct sales efforts.
• Consults with potential customers to understand their needs; identifies and suggests products, or services that will meet those needs.
• Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales and service operations.
• Collaborates with executive leadership to develop strategies and improve efficiency in the service department.
• Prepares sales budget; monitors and approves expenses.
• Enforces company Policies and Procedures
• Environmental and safety compliance
• Elite Support and manufacturer compliance Facility maintenance

What We’re Looking For

Required Skills and Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong supervisory and leadership skills.
• Excellent organizational skills and attention to detail.
  Ability to function well in a high-paced and at times stressful
• environment.
  Proficient with Microsoft Office Suite or related software.
• Proficient with Microsoft Excel
• Experience with and effective conflict resolution skills

Education and Experience:

• 5-7 years related functional experience.
• 5+ years of leadership or managerial experience preferred
• High School degree or equivalent required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

We’re looking to hire the best! If you are looking for a challenge and enjoy providing superior customer service, apply today for the Service Manager Position!

Apply here: https://us63.dayforcehcm.com/CandidatePortal/en-US/latruck/Posting/View/12088?src=email