Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Technical Support Engineer to work in Durham, North Carolina


The Role.
We offer the opportunity to work in a start-up environment, backed by the resources of Fidelity. You will grow your skills in an environment where you can do your best work and, most importantly, have impact at scale.
The Fidelity Center for Applied Technology (FCAT) is a catalyst for breakthrough ideas that advance Fidelity’s market leadership and enhance every customer’s experience. FCAT teams track emerging social and tech trends, tests product concepts and ideas, and builds scalable solutions that propel Fidelity forward. For more information about FCAT, visit www.fcatalyst.com.
We are looking for a talented Tech Support Engineer with an interest in being a part of the emerging Metaverse to create and support the next generation of immersive experiences for Fidelity and our Customers. You’ll create and support compelling 3D experiences and assets using state-of-the-art 3D tools.


The Team
Within FCAT, as part of our Emerging Technology Incubator team, you will join the mission to:
Monitor the long-term strategic outlook through outside-in research and ecosystem engagement
Test new capabilities and products
Repackage existing apps for new VR platforms
Educate and Consult with associates and clients


The Expertise and Skills You Bring

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field required
• Experience in Production Support and/or Analysis with ability to work across geographic locations, providing resolution to incidents
• Confirmed skills in root cause analysis of incidents
• Familiarity with Game Engines (Unity, Unreal), WebXR, and other libraries that support immersive experiences
• Experience with macOS and Windows operating systems
• Experience with programming languages like JavaScript, C#, iOS and Android app development and support is a plus
• Ability to rapidly pick up new concepts and programming libraries
• Knowledge of web services (JSON, XML, REST, SOAP, etc.) with integrating with APIs and RESTful web services
• Experience with usage tracking (e.g. Google Analytics)
• Technical design and analysis skills and work in fast-paced environment
• Participate in design reviews, code reviews, and standard methodologies
• Communication and collaboration skills; both written and verbal
• Work with technical partners on incidents and collaborate with development teams for resolution to build partnerships As a member of the FCAT Emerging Technology Incubator, you will work with the team to build, test, deploy, and support proof of concept experiments by
• Providing engineering support for a broad array of immersive applications
• Resolving technical roadblocks and mitigate potential risks
• Supporting user onboarding and device management for metaverse experiences
• Creating and executing test plans and release notes to ensure compatibility within the application deployment ecosystem
• Helping other teams access and explore metaverse experiences execute on business unit consulting requests
• Creating metrics and reporting around various areas including, but not limited to, application performance & monitoring, incident, and problem management,
• Writing knowledge articles to create the support infrastructure for the immersive capabilities
• Providing cross-training to the team on technology approaches
• Providing onsite event support to show how to use the immersive experiences and gather feedback
• Exploring new metaverse hardware and software technologies for use by the firm
• You will also share your learnings throughout the company through written summaries, videos, demos, and live presentations.

The Team

• Within FCAT, as part of our Emerging Technology Incubator team, you will join the mission to:
• Monitor the long-term strategic outlook through outside-in research and ecosystem engagement
• Test new capabilities and products
• Repackage existing apps for new VR platforms
• Educate and Consult with associates and clients

COVID Work Policy
Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.

Dynamic Working – Post Pandemic
Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Company Overview
Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.
For information about working at Fidelity TalentSource, visit FTSJobs.com.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Information about Fidelity Investments
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.

Information about Fidelity Investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.