Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
The Trainer Level 2 is responsible for the training and development of contact center personnel in the areas of client deliverables and expectations including product information, sales and customer service.

Must be located in or willing to travel to the site location of 112 Main Parkway, Tahlequah, OK 74464

Complete and pass Everise New Trainer Onboarding and Client Certification requirements.
Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures.
Deliver new hire or upskilling in virtual or brick and mortar facility
Maintain a throughput rate of 85% graduates per training class
Partner with Everise leadership in curriculum feedback and modification. Assist in developing associated supporting materials.
Ensure that all Champions are actively engaged in the training process through the planning and implementation of activities and use of camera.
Prepare lesson plans and course agenda for each training class, per client mandated training.
Conduct proficiency evaluations and certify Champions for the programs to which they are assigned.
In conjunction with Operations and Quality, work together in the continued development of Champions to reach optimal performance.
Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams.
Adherence and accountability of training standard operating procedures, processes and trainer scorecard.
While not actively training a class, the Trainer Level 2 will take phone calls, per an Operations schedule (8 hours per day), with passing Quality Evaluations scores (passing = line of business KPI target) to retain certification as a Trainer.
While not actively training a class, the Trainer Level 2 could move into a supervisor role with Operations if hired into a Hybrid role. This change in job role could lead to a schedule change in Operations.

Qualifications:

Previous Training Experience
Previous Supervisor Experience
Must work onsite in our Tahlequah location, this is not a remote job

Top Competencies:
Ability to Manage a large class
Understanding of banking financial products
Understanding of claims process
Good Communication Skills
Able to work in fast paced environment
Detail Oriented
Must be proficient in Office products, especially Microsoft Excel
Ability to work professionally with other departments, leadership members and our clients

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Type: Full-time

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