The Wisconsin Department of Veterans Affairs (WDVA) currently has an opening for Claims Officers to serve as a team member within the Claims Assistance Office. This position is headquartered at the Wisconsin Veterans Home in King, WI.

WDVA employees have access to an excellent comprehensive benefit and compensation package, this includes paid time off so you can truly have a work/life balance! Our competitive benefits package also includes:

• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.
• Excellent and affordable health, vision, and dental benefits.
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
• A flexible hybrid remote work schedule with the option to alternate time in the office with remote work.

WDVA employees may also be eligible for Public Service Loan Forgiveness. To learn more about WDVA’s complete compensation package, please visit our Total Rewards Calculator!

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

This position represents veterans and/or their dependents in presenting claims before the U.S. Department of Veterans Affairs (USDVA). The incumbent provides advocacy, counseling, referral and follow-up service to those veterans and/or dependents needing assistance; makes sound decisions on behalf of veterans and/or dependents as their Power of Attorney representative; and applies acquired skills and knowledge in obtaining claims awards and relief to state taxpayers.

To view the complete position description, click here.

The starting salary is between $41,600 and $52,000 annually. Current state employees pay will be based on the provisions in the State of Wisconsin Compensation Plan. This classification is in Pay Schedule 12, Pay Range 64. A twelve-month probationary period will be required.

Due to the nature of these positions, WDVA will conduct criminal background checks prior to an offer of hire. Candidates for employment in this position must also pass a federal background check.

These positions may require instate travel up to 45% of the time.

The incumbents must be accredited by WDVA and the USDVA to provide representation to veterans in the prosecution of their claims within their first year of employment.

Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without WDVA sponsorship) at the time of application.

Employment in this position is contingent upon passing a pre-employment physical and tuberculosis (TB) test.

Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without WDVA sponsorship) at the time of application.

Employees at these healthcare facilities are required to provide documentation of being fully vaccinated against COVID-19 by the date of hire. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

The State of Wisconsin continues to follow necessary health and safety protocols for COVID. Please visit Division of Personnel Management Coronavirus - COVID-19 (wi.gov) for the most up-to-date information. Guidance may be subject to change.

Minimally-qualified applicants will have experience:

• Processing claims (e.g. Interview clients, review claims with clients, counsel clients regarding procedures, develop comprehensive client files, etc.)
• Working with social service benefits programs
• Providing customer service

Well-qualified candidates will also have experience:

• Working with veteran claims or benefits program
• Working with the Veterans Administration claims process

To be considered for these positions, you will need to complete the online application process. For instructions, refer to the following link: Applying to State Service. You will be required to attach a current resume and letter of qualifications.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here.

Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.

Permanent classified state employees who are eligible for consideration (transfer, promotion, or voluntary demotion) should complete the application process as described above by the stated deadline.

If you are a veteran with a 30% or greater service-related disability, please send a letter of qualifications, resume, DD-214 (honorable discharge), and documentation of your service-connected disability rating (dated within 12 months) to the contact listed below. Current State of Wisconsin employees in permanent positions are not eligible to apply through this process and must submit an online application.

Questions can be directed to Kevin Roberts at kevin.roberts@wisconsin.gov.

This is a re-announcement. The previous deadline was November 7, 2022. All application materials must be received by 11:59 PM on January 3, 2022.