Company Overview

Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.

Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.

The Quality Assurance Professional contributes to the overall success of the company by overseeing the following four projects:

· Standard Operating Procedures- management of the Standards Site

· Training platform and content

· Customer Surveys

· 5 Star Program

Summary of Key Responsibilities

· Prepare, review, revise, and maintain technical standard operating procedures and marketing materials for technical subjects including software systems, and internal processes.

· Monitor customer experience and satisfaction through management of surveys

· Translate complex technical product information into simple and engaging content for customers.

· Manage administrative tasks for both Marketing and QA Department

· Other duties as assigned

Qualifications/ Skills:

· Experience with e-learning software and tools

· Ability to quickly learn and understand complex topics

· Excellent writing and proofreading skills

· Team Player (Collaboration)

· Time-management & organizational skills

· Adobe InDesign // Adobe Acrobat Pro // Adobe Photoshop (a plus but not required)

· Working knowledge of SharePoint (required)

· Microsoft Word // Microsoft Excel // Microsoft PowerPoint (required)

Education and Experience:

· Bachelor’s degree in English, Communications Technical Writing, or related field, required.

· Experience with e-learning software and tools, desired.

· Three years of related technical writing experience required.

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check, including a drug screen.

Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at 702-943-6000

Job Type: Full-time

Pay: From $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Education:

• Bachelor's (Required)

Work Location: One location

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