Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, video-conference devices, phones, notebooks, printers, and associated peripherals
•Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers
•Identifies potential issues that could adversely impact end user experience and takes corrective action
•Active Directory - Computer management
•Serves as company liaison with customer on administrative and technical matters
•Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
•Installs, maintains and optimizes desktop /notebook configurations at customer site
•Diagnoses and resolves product performance problems
•Performs maintenance and repair services
•Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
•Instructs customers in the operation and maintenance of the system
•Individuals have a well-rounded knowledge of the policies and procedures for their work area.
•Work may require discretion and independent judgment for non-routine matters, however, the primary focus of work activity is predominately routine.
•Occasional local travel including overnight domestic trips may be required.
Job Types: Full-time, Contract
Salary: $18.00 - $20.00 per hour
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- North Kansas City, MO 64116: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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