Great work-life balance, Full-Time, mon-fri 8-5p, no holidays, and PTO. Full benefits including health and 401k match. Variable bonus pay based on collections.

Red Rock Recovery Center is a substance use disorder treatment program with multiple facilities in the Denver Metropolitan Area. We strive to provide exceptional services to individuals and families affected by addiction. We work as a collaborative team, where every individual equally contributes to our mission in providing freedom, purpose, and community to those we serve. We are looking for passionate individuals who can join our team in adhering to our core values, which are: Recovery, Compassion, Authenticity, Dedication, and Collaboration.

This position offers a great work schedule, Monday-Friday, no holidays, and PTO to give a great work-life balance. Position is full-time with benefits including healthcare, 401k and much more.

PRIMARY FUNCTION: The Medical billing and collections specialist is responsible for all functions related to the collections of payment on patient accounts. This includes monitoring claim status, researching rejections, denials, submitting appeals, and documenting all account activities in addition to working with patients and families with account questions and payment arrangements.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Work outstanding accounts receivables identified through aging reports
• Communicate with insurance carriers to follow up on claim status
• Resolve billing issues to rectify denials or underpayments
• Process appeals online or via paper submission
• Update billing records with claim status information
• Ensure each patient’s information is accurate and up to date
• Coordinate and/or clarify with other teams, when necessary, regarding information that is incomplete or inaccurate for proper account/claim adjudication
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to insure a professional, responsible, and courteous environment.
• Answer calls from patients/responsible parties to assist with account questions
• Contact patient/Responsible party on outstanding balances
• Examine patient statements for accuracy
• Cross train in other functions of the department
• Perform other duties as assigned including but not limited to verification of benefits, claim submission

QUALIFICATION REQUIREMENTS:

• Outstanding problem-solving and organizational abilities
• Excellent customer service skills
• Strong oral and written communication skills
• Ability to work on-site and spend most working hours on the phone.
• Be able to multitask and manage time effectively
• Proven work experience as a Medical Biller and Collector or similar role
• Genuine interest in helping people.
• Knowledge and understanding of insurance carrier contracts
• Ability to read and understand an explanation of benefits

EDUCATION and/or EXPERIENCE:

Minimum of 1 year work experience in medical billing and collections.

High school diploma or equivalent.

SUPERVISORY RESPONSIBILITIES:

No supervisory or direct people management responsibilities.

CERTIFICATES, LICENSES, REGISTRATIONS:

High school diploma or equivalent

PHYSICAL & ENVIRONMENTAL REQUIREMENTS:

• Ability to sit for extended periods of time.
• Ability to communicate effectively via spoken, written and electronic means.
• Proficient use of computers, phones, and other office equipment as indicated
• Billing software and electronic health record System Software
• Access: Elevator and stairs
• Work Hours/ Shifts: 8:00am-5:00pm, Monday-Friday

CONDITIONS OF EMPLOYMENT:

• Employees must be vaccinated against or willing to be vaccinated against COVID-19 or meet criteria for a medical or religious/faith-based exception.
• This employee must be of the conviction that alcoholism and drug addictions are treatable illnesses and constitute a public health problem.
• This employee must sign an oath of permanent confidentiality covering all client-related information.

As with all other Red Rock Center employees, the employee in this position shall have no history or evidence of alcoholism or other drug misuse for a period of six (6) months immediately prior to the date of employment, and no misuse of alcohol or other drugs while employed with Red Rock Recovery Center.

The staff member shall sign and date this job description to affirm the validity of the information herein.

Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All staff are required to be vaccinated for COVID-19. We require all individuals on site to undergo screening for COVID-19 symptoms upon entry.

Education:

• High school or equivalent (Preferred)

Experience:

• Medical collection: 1 year (Required)
• Medical billing: 1 year (Required)

Work Location: One location

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