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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Job Responsibilities:

• Responsible for overall team safety performance and adherence to established programs and protocols.
• Lead the development of your assigned technical team. Through regular 1 on 1 meeting, establish and drive learning plans to ensure individual growth and development. Assign training with consideration of greater area budget; ensure completion and assignment of work commensurate with newly learned skills as business needs demand. Partner with HR and area leadership to determine individual performance and course corrections as needed.
• Drive team discovery, quoting, approval, and execution of field service work, enabling account expansion opportunities and T&M growth within assigned portfolio targets.
• Forecast team deliverables including service agreement cost expectations, T&M revenue, and project POC revenue for assigned accounts monthly. Communicate with the area service manager and operations manager status’ that roll up to area forecast.
• Drive financial results as determined by area management for each product assigned. Service agreement revenue/margin, T&M revenue, and margin as well as owner direct project revenue and margins as assigned.
• Act as account consultant with assigned clients. Drive account improvements, identify expansions, and partner with sales and leadership to build a technology roadmap with account stakeholders ensuring a premier position within our customer base.
• Own the successful on-time renewal of your agreement account base. Engage account team and drive established renewal process to completion to ensure zero gaps in booking and revenue targets.
• Estimate service agreements. Using the approved tools of the organization, estimate service agreements, both new and renewal to support the overall objective of the organization and sales effort. Review and approve all team labor-related agreements and project-related estimates before acceptance and booking.
• Plan agreement execution. Leverage account planning strategy for the team and drive to balance workload throughout the year identifying capacity within the team to perform scope project and T&M work to achieve labor utilization goals. Identify and escalate labor needs to the area service manager.
• Improve account delivery efficiency by embracing advanced tools that ensure value delivery while driving cost out of the business to targets determined by the area service manager.
• Drive technological improvements within the service portfolio. Perform discovery through routine client touchpoints and engage account executives to develop opportunities for closure.
• Ensure all back-office processes are maintained accurately including team time and expense reconciliation, reporting and auditing, expense and tool control, and proper and accurate documentation of service work performed.

Education / certifications:

• High School Diploma w/5+ years of related experience or equivalent years of experience.
• Graduate freshers are welcome to apply.

Experience/qualifications:

• Strong interpersonal, analytical, and communication skills.
• Sense of urgency, self-initiative, dedication, and sense of ownership is a must.
• Strong written and verbal communication skills with the ability to work cross-functionally with both internal and external contacts.
• Highly organized with strong attention to detail, while also able to handle multiple priorities
• Self-starter

RSRCAR

Carrier is an Equal Opportunity/Affirmative Action employer. We welcome differences and celebrate new ideas. We encourage different perceptions, preferences and thoughts because we believe diversity makes us stronger.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant’s Privacy Notice:

Click on this link to read the Job Applicant’s Privacy Notice

Covid-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice

COVID-19 vaccines are required for all newly hired Carrier U.S. Salaried employees, except as prohibited by law. Candidates residing in or for positions located in any of the following jurisdictions are not subject to this requirement: Alabama, Arkansas, Florida, Kansas, Indiana, Iowa, Mississippi, Montana, Nebraska, North Dakota, Tennessee, Texas, Utah, and West Virginia.

If you have questions about applicability of this requirement to you, please contact Global People Services at: +1-833-819-1257