Sr. Help Desk Analyst – Remote/ Naperville, IL (hybrid)

ABOUT US

101 Digital was founded in 2004 with the goal of providing enterprise quality IT Support for small businesses, as well as medium sized companies. Starting with one person, the company quickly grew to form a skilled team with dedicated clients across the Chicagoland area. Over the years we’ve helped many organizations relieve their technology worries so that they can concentrate on growing their businesses and realizing their goals.

Some of the things you can expect working at 101 Digital…

• Training resources for ongoing education and certifications paid by 101 Digital
• All the equipment you need to get your job done, including company Laptop and Phone

POSITION SUMMARY:

101 Digital is looking for a Tier 2 Senior Technical Analyst. We're looking for someone to come in and hit the ground running. If you're a self-starter that wants to continuously improve your technical knowledge and work in a team environment, this is the role for you!

RESPONSIBILITIES

• Provide world-class customer service and mentor others to do the same
• Troubleshoot and analyze technical issues and situations with critical thinking skills
• Research technology improvements for our customers
• Excellent written and verbal communication skills
• To produce detailed documentation for customers and the team
• Mentor and guide other technicians in a positive supportive team environment

QUALIFICATIONS & SKILLS

• Great customer service skills
• Great problem-solving skills
• More than one year experience using Connectwise, HaloPSA, or Autotask (or similar PSA) with full time tracking.
• Strong understanding of configuration and support for all Microsoft Office 365 components.
• Minimum two years of experience working for a Managed Services Provider.
• Solid knowledge and experience with networking concepts such as IP addressing, Subnetting.
• Cloud experience (Azure, Google Cloud, AWS) strongly preferred.
• Basic computer hardware configuration and troubleshooting experience.
• High level knowledge in Networking Equipment (Meraki, Sophos, Unifi)

Why You’ll Apply:

• Variety – Our work allows you to work with clients across many industries (nonprofit, legal, financial, manufacturing). If you love variety then this job is for you! Some days you will be in the office and others out on site deploying a new network. Every day holds a new challenge.
• Great culture – Work for a company that provides flexibility and a great working environment – work from home, great benefits and the chance to give back to your community.
• Great Tech - We only use awesome industry leading technology. You will get to run up the latest and greatest equipment and solutions to keep you and our clients up to date.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Experience level:

• 3 years

Schedule:

• Day shift
• Monday to Friday

Work Location: Remote

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